Shipping and return policies for Sex Kino

Shipping Info

***PREMIUM SHIPPING ONLY***

Due to the current high volume of MISHANDLED/DAMAGED packages being reported by users of shipping companies across the world, Sex Kino does NOT use 'Express' or 'Standard' shipping options for our physical products.

To guarantee your product arrives in mint condition and to avoid a high number Refund Claim procedures it is necessary for us to use 'Premium' shipping services.

Return Policy

𝐒𝐞𝐱 𝐊𝐢𝐧𝐨 𝐰𝐢𝐥𝐥 𝐚𝐜𝐜𝐞𝐩𝐭 𝐫𝐞𝐭𝐮𝐫𝐧𝐬 𝐨𝐧 𝐦𝐞𝐫𝐜𝐡𝐚𝐧𝐝𝐢𝐬𝐞 𝐬𝐨𝐥𝐝 𝐨𝐧𝐥𝐲 𝐮𝐧𝐝𝐞𝐫 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐜𝐨𝐧𝐝𝐢𝐭𝐢𝐨𝐧𝐬:

1. Timeliness of return - All return matters must be handled in a timely fashion. Customers have 1 week from the receipt of the order to communicate with Sex Kino regarding any complaints. It is important that all items are inspected upon receiving the order, and that any complaints are directed to Sex Kino immediately. Also, once a return request has been made, the customer has 1 week to return the merchandise for a refund or replacement. Sex Kino cannot be responsible for merchandise that remains in the customer's possession for an unusual amount of time.

2. Defects - If a new LP or CD purchased from Sex Kino is defective due to an error by the manufacturer, we will replace that item with another copy. If there is not another copy of that item in stock, we will offer a credit for the cost of the item towards the purchase of another item.

3. Misrepresentation - If Sex Kino has accidentally misrepresented one of our titles in a website listing - a return for credit may be proposed, at the discretion of Sex Kino. Examples of misrepresentation may include the following:
* Incorrectly listing song titles for a particular release.
* Incorrectly listing specific material characteristics (gatefold cover, original pressing, etc) of a particular release.

4. Processing Error - If an error has occurred in a customer order at the fault of Sex Kino, then Sex Kino will accept the item back for a refund or credit. However, if an error occurs at the fault of the customer ordering an item, Sex Kino cannot be held responsible.

5. Shipping Error - If an order is damaged or mishandled due to an error by our shipping company, we will replace any damaged items. However, you must supply the original packaging along with your return, so that your request can be handled in a way that allows for proper survey of the damage caused. Contact Sex Kino for more information.

6. Shipping Damage - Sex Kino is committed to getting you your order in the best possible condition. All packages are insured, and we will gladly process a claim for any damage that is large enough to cause a significant change in the playability or collectibility of an item. Damage claims for these problems include: broken records, cracked CDs, warped records, and severely ripped or folded record jackets.However, please be aware that in the process of shipping goods to you, some slight wear might occasionally occur during the shipping process. While this sort of wear is not something we endorse, it is sometimes an inevitable fact of shipping items to you, and unfortunately, there is nothing we can do about it. Wear such as this might include: slightly crinkled corners on record covers, a cracked hinge or 'tooth' on a CD jewel case, some slight seam splitting on LP jackets, and other small cosmetic matters. With instances such as these, we may be able to help you in some ways — such as sending you a replacement jewel case with your next order — although this won't always be the case. We try as hard as we can to sell you only perfect goods, and we pack them as well as possible — but please be aware that whatever we do, some small cosmetic damage might occur as part of the shipping process.
We will gladly replace any items that experience major defects from shipping — but we cannot do so for items that only experience small cosmetic ones. If you need everything you buy to be totally perfect, we recommend that you only purchase items 'in person' at a store where you can inspect them yourself.


7. Return Shipping Costs - Sex Kino will gladly offer a refund of the shipping costs incurred by yourselves once adequate documentation has been provided that your order was mishandled due to our error. Sex Kino is not responsible for any further damages incurred to goods during a return/refund procedure.


**PLEASE CLEARLY STATE IN YOUR ORDER IF YOU WISH FOR VINYLS TO BE SHIPPED OUTSIDE OF THEIR COVERS**